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Organizations throughout government and business are increasingly demanding specialized and definitive knowledge and skills in the disciplinary area of business process management relevant to their environments and stakeholder bases.
In response, Wiston Wolf BPM Training intentionally seeks to raise the level of interest, competence and excellence, made possible via a platform of internationally seasoned instructors with first class academic and professional experience.
Combining knowledge gained from international and local collaborative projects, industry experts and high degree academics with extensive consulting experience; the people and content behind Wiston Wolf BPM Training offerings are indispensable when it comes to delivering courses and seminars on BPM subjects.
Courses offered:
- BPM Course (TP001)
- SOA Course (TP002)
- Process Measurement and Metrics (TP003)
- eTOM Business Process Framewor (TP004)
Please read bellow the details of each BPM course. |
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TP001 - BPM Course
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This course covers a 10 step methodology, its methods and tools, for process analysis and design. Also focus on the creation of the BPM team for the BPM project implementation and change management. Principles, techniques and implementation best practices are presented, so trainees will be ready to start or join a BPM iniciative on their organizations. A set of software tools to help on BPM project tasks and deployment, will be used during the trainning course.
This courses is directed to Top and Middle Management of any area of the organization.
Contents
- The importance of the Processes
- BPMN for Process Design
- Key Stakeholders
- Readiness for BPM Analysis. Identifying the target processes.
- 10 steps methodology for Process Redesign
- Process improvment and the BPM Team. Drivers of Change
- CSF of BPM Analysis. How to avoid common issues
- The best practices and process benchmarking
- The principles for business process redesign. How to take the best decisions while redesign the process.
- Process design barriers. How to avoid uncommon mistakes
- Align organization resources to the business prcess. The human involvment.
- Design processes from the client to the client.
- BPM Case Tools & BPM Automation Suite for the BPM project.
Course duration
Course location
- Our offices or clients offices.
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TP002 - SOA Course
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This course cover the standards, components and technologies that make possible to CIO's, IS/IT consulants, project managers, software engineers and developers, to understand and innovate on services oriented architectures.
The methodology presentend permits IT responsibles to take the best decisions in how to put in practice architectures and applications oriented to business services.
Guide lines for SOA software development, since the requirements analysis up to information services maintenance.
Contents
- Introduction
- The Organization Context
- Processes Reengineering
- The Services Oriented Enterprise
- Services Oriented Methodology
- Services development life-cycle
- Enterprise Arquitecture
- Services oriented Analysis and Design
- SOA Methodology
- Definition, Discover and Services Excutions
- Services Regitry: UDDI
- Services Description: WSDL
- Services Execution: SOAP
- SOA - Services Oriented Architecture
- SOA and WebServices
- Services Oriented Development
- SOA at Distibuted Architectures
- Enterprise Service Bus
- Business Process Management
- The role of BPM systems within the SOA
- Services Quality and Management
- Quality of Service Definition
- Performance and Benchmarking
- Reliability and Services Security
- Management and services maintenance.
- The Services Oriented Enterprise
Course duration
Course location
- Our offices or clients offices.
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TP003 - Process Measurement and Metrics
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Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.
Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.
Course Outline:
- Process Measurement Overview
- What is process measurement?
- Why measure business processes?
- Various approaches to measurement
- Organization view
- End-to-end process view
- Incremental improvement view
- Compliance view
- Benefits and drawbacks of approaches
- Basic principles
- PDCA Foundation
- Decomposing business processes
- Key indicators: Time, Quality, Cost, Productivity
- SMART goals
- Data gathering methods
- Pitfalls and how to avoid them
- Process measurement at the organization level
- When you have a scorecard
- When you do not have a scorecard
- Process measurement at the process level
- Decomposing business processes
- The key questions: Why, What, Where, When and Who
Course Objectives:
Understand how to measure business processes at various levels of detail
Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement
Understand how to present the results of process measurement in a compelling way
Using process metrics to develop effective process designs
Understand the pitfalls to avoid in process measurement.
Target Audience/Who Should Attend:
- BPM practitioners
- Business Analysts
- IT Managers
- Business Managers
Unique Value of Course:
The student will apply the concepts learned through a series of case study exercises that provide awareness of the common problems encountered when developing meaningful, customer-focused metrics.
Course duration
Course location
- Our offices or clients offices.
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TP004 - eTOM Business Process Framework
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Course Purpose:
This course has two main aims. The first one, is to address the understanding of the TM Forum solution frameworks for telecom service providers, namely the Businness Process Framework (eTOM), Information Framework (SID), Integration Framework and Application Framework (TAM). The second purpose is obtain deep knowledge on Telecom processes through eTOM process decomposition and descriptions, with emphaisis on B2B.
Course Outline:
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Day 1- Introduction
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Day 2 - Interaction Frameworks
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Integration Framework (Architecture)
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Application Framework (TAM)
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Getting started with the frameworks
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Implementing the frameworks
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Compliance/Conformance
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Day 3 - Enhanced Telecom Operations Map (eTOM)
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Principles and User Guidelines for eTOM
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eTOM conceptual view (level 0)
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eTOM CxO level view (level 1)
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Operations process area level 1
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Strategy, Infrastructure & Product process area level 1
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Enterprise Management Process area level 1
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Day 4 - Process Decompositions and Descriptions
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Day 5 - B2B Business Operation Map
Course Objectives:
Obtain comprehensive understanding on eTOM framework and how it relates with other TM forum frameworks for the telecom industry.
Prepare the student to achieve sucessufully eTOM official knowledge certification exam.
Prepare the atendee to be part of eTOM implementation team.
Target Audience/Who Should Attend:
Any professional involved in the telecom industry, from the operational functional side up to the management or administrative functional side.
Unique Value of Course:
Clear and comprehensive understanding of a service provider processes organization and eTOM framework. Unique language to better communicate within a service provider.
Course duration
Course location
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